Frequently Asked
Questions

98pka requires a valid government-issued photo ID to complete KYC verification. For Pakistani users, a Computerised National Identity Card (CNIC) is the standard accepted document. The CNIC must be valid, clearly legible and match the personal details you provided during registration. In some cases, proof of address or additional documentation may be requested for enhanced verification on higher-volume accounts.

No. Each individual is permitted to hold only one registered account on 98pka. Opening duplicate accounts is a direct violation of our Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any balances. If you believe you have accidentally created a duplicate account, contact our support team at [email protected] immediately to resolve the situation.

On the login screen, click the Forgot Password link and enter the email address or phone number associated with your 98pka account. You will receive a reset link or one-time code. Follow the instructions to set a new password. Choose a strong, unique password that you do not use for other services. If you have trouble accessing your registered email or number, contact support for assisted account recovery.

98pka is an online platform accessible via web browser or mobile from anywhere with an internet connection. Players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other cities across Pakistan can register and access the platform. However, users are solely responsible for ensuring their activity complies with all applicable local laws. 98pka does not claim government authorisation to operate within Pakistan.

The minimum deposit on 98pka is PKR 500. This low threshold is designed to make the platform accessible to a wide range of players across Pakistan. Specific deposit minimums may vary slightly by payment method, so always check the cashier screen for the exact minimum applicable to your chosen payment option before proceeding.

98pka supports a range of payment options familiar to Pakistani users, including bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah, mobile wallet options such as Easypaisa and JazzCash, and Raast instant payment transfers. Please note that these payment providers are referenced for context only — they do not endorse or support gambling, and method availability may change over time.

Withdrawal processing times depend on the method chosen. Bank transfers typically arrive within 1 to 3 business days after approval. Mobile wallet withdrawals via Easypaisa or JazzCash are generally faster, often processed within a few hours once approved. Before any withdrawal can be approved, your KYC verification must be fully complete and your account must be in good standing with no outstanding wagering requirements on bonus funds.

Yes. The minimum withdrawal on 98pka is PKR 1,000. Maximum withdrawal limits vary depending on your account verification level and the payment method selected. Higher-tier verified accounts may benefit from increased limits. Full details are available in the cashier section of your account. If you need to process a large withdrawal above standard limits, contact our support team to discuss your specific situation.

Withdrawals can be delayed or declined for several reasons: incomplete KYC verification, an outstanding bonus wagering requirement, a name mismatch between your registered account and your payment account, or a security review triggered by unusual activity. If your withdrawal has been pending beyond the stated processing window, contact support at [email protected] with your transaction reference number for a prompt investigation.

98pka offers a broad sports betting menu with a strong focus on events popular among Pakistani fans. You can bet on cricket — including PSL matches, ICC tournaments, T20 internationals and Test series — as well as football, tennis, basketball and UFC fight events. Live in-play betting is available for many major events, letting you place wagers as the action unfolds in real time.

Yes. 98pka features live in-play cricket betting markets during PSL, ICC World Cups, bilateral T20 and Test series involving Pakistan and other major cricketing nations. Live markets update in real time, covering outcomes such as next wicket, total runs in an over, method of dismissal and match result. Odds fluctuate rapidly during live play, so review your selections carefully before confirming any bet.

98pka's casino section includes a wide selection of slot games with varying themes and volatility levels, classic and modern table games such as roulette, blackjack and baccarat, video poker variants, and a live casino with real human dealers streamed in high definition. Game availability may vary based on your region and the device you are using. The full catalogue is visible once you are logged in.

Live casino games on 98pka are streamed in real time from professional studios with trained human dealers. You join a table via your browser or app, place bets using on-screen controls, and interact with the dealer through a live chat interface. Games include Live Baccarat, Live Roulette, Live Blackjack and game-show style titles. A stable internet connection is recommended for the smoothest experience.

Yes. 98pka is fully optimised for mobile play and accessible through any modern mobile browser on Android or iOS without needing to install a separate app. A dedicated mobile app may also be available — check the homepage for the latest download options. All core features including deposits, withdrawals, sports betting and casino games are available on mobile devices.

98pka offers a welcome bonus to newly registered and verified players on their first qualifying deposit. The specific bonus amount and match percentage are displayed on the Promotions page and may change periodically. Bonuses are subject to wagering requirements that must be met before any associated winnings can be withdrawn. Always read the full bonus terms before opting in to any promotion to understand what is required.

A wagering requirement specifies how many times you must bet your bonus amount before it converts into withdrawable cash. For example, a PKR 5,000 bonus with a 20x wagering requirement means you need to place a total of PKR 100,000 in qualifying bets before withdrawing bonus-derived winnings. Different games contribute different percentages toward completing the requirement — slots typically contribute 100% while table games may contribute less.

Yes. All bonuses on 98pka carry an expiry period, typically ranging from 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If you do not meet the wagering requirement within the stated period, the bonus and any associated winnings will be removed from your account automatically. Expiry dates are clearly displayed in your account's bonus section so you can track your progress.

Yes. Beyond the welcome bonus, 98pka runs regular promotions for active players including reload bonuses, free bet offers tied to major cricket events like PSL and ICC tournaments, cashback deals and seasonal campaigns. Promotions are listed on the dedicated promotions page within your account. Eligibility criteria and terms vary per offer, so review each promotion individually before participating to avoid any surprises.

To keep your 98pka account secure, use a strong and unique password that you do not reuse on other sites. Enable two-factor authentication in your account security settings for an additional layer of protection. Never share your login credentials with anyone, and always log out after playing on a shared or public device. If you suspect unauthorised access to your account, change your password immediately and contact support without delay.

98pka uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Personal information collected during registration and KYC is stored securely and used only for the purposes described in our Privacy Policy. We do not sell your personal data to third parties. For full details on how your data is collected, stored and processed, please review our Privacy Policy page.

98pka provides a comprehensive responsible gambling toolkit including deposit limits, loss limits, session timers, reality check reminders, cooling-off periods and self-exclusion. All tools are accessible from the Responsible Gambling section in your account settings. Reductions to limits take effect immediately, while increases are subject to a 24-hour cooling period. Self-exclusion cannot be reversed before the chosen period expires. Visit our Responsible Gambling page for full details.

To self-exclude, log in to your account, navigate to Account Settings, select Responsible Gambling, and choose Self-Exclusion. You can select a period ranging from six months to five years, or opt for permanent exclusion. The restriction takes effect immediately and cannot be reversed before the period ends. You will also be removed from all marketing communications. Alternatively, email [email protected] to request account closure directly.

No. 98pka is strictly for adults aged 18 or above, or the higher minimum age required by the operator's licence jurisdiction. Access by minors is prohibited and enforced through our mandatory KYC verification process. If you share a device with younger family members, ensure your account credentials remain private and inaccessible. Any account found to belong to a minor will be permanently closed and any winnings forfeited.

If you feel gambling is no longer under your control, act immediately. Use the self-exclusion or cooling-off tools in your account settings to restrict your access right away. Reach out to our support team at [email protected] — we can assist you in English or Urdu and will process any account restriction without delay. Consider speaking to a qualified mental health professional or a trusted family member. You are not alone, and support is available.